Frequently Asked Questions
Q.Does the price include set up and delivery?
A.Our prices include set up and take down. Your total will be calculated at checkout where it will reflect taxes and delivery.
Q.Where do you deliver to?
A.Generally, we serve Box Elder, Cache, Davis and Weber counties. For rentals outside of these counties, please call our office at 435-295-4161 for a current quote.
Q.How many hours are included in my rental?
A.Our standard is 8-hour rentals for all of our inventory. For additional time or overnight usage, please contact our office at 435-295-4161 for a current quote.
Q.When do you set up?
A.That depends on how many rentals we have that day. We will be as accommodating as possible and will confirm 3 days beforehand to give you the most accurate set up time we can. In extreme cases, we may need to come 1 - 3 hours before original requested set up time.
Q.We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A.No one wants to use a dirty inflatable, therefore each rental is thoroughly cleaned and sanitized before we leave the site.
Q.Do we have to keep it plugged in the entire time?
A.Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q.What about parks? Do parks have electricity?
A.We love setting up at parks but most of them do NOT have sufficient power, so we recommend renting a generator which can be added to your total by calling our office at 435-295-4161. Each park has a different policy, so be sure to confirm with your city regarding whether proof of insurance is necessary and making a reservation if necessary.
Q.What type of payments do you take?
A.Cash or Card. If paying by cash, please have exact change as our drivers do not carry change. A $50 deposit will be required upon booking however that must be attached to a debit or credit card using our website. The deposit will then be applied to the total.
Q.What if I need to cancel?
A.Things happen, and we offer unmatched flexibility if/when they do. We offer a full refund as long as you notify us at least 72 hours before your scheduled rental. Cancellations within the 72-hour window of your scheduled rental will result in forfeiture of your $50 deposit and you will be charged in full for the item(s) rented EXCEPT in cases of extreme weather and other unforeseeable circumstances.
Q.Do you require a deposit?
A.Yes, all orders require a $50 deposit, via credit or debit card. They are fully refundable UNLESS you cancel your order within 72 hours of your scheduled rental.
Q.How big are the inflatables?
A.Our standard inflatables have similar dimensions of 30-feet long, 13-feet wide and 15-feet high. Please note the dimensions for each inflatable can be found by clicking on the picture of the desired inflatable listed on our website. When in doubt, measure your space to make sure it will fit. Inflatables need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the inflatable. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office at 435-295-4161 to discuss options for setup.
Q.What about the big jumps? Any special requirements?
A.Check the requirements listed with each jump. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q.What surfaces do you set up on?
A.We can set up on Grass (our favorite and best for the kids), indoor surfaces and turf. Sorry, we can't set up on any type of rocks or dirt as the constant rubbing will wear through the vinyl.
Q.Can we see a copy of your contract and safety rules?
A.Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q.Are we responsible for the unit if it gets a tear or damaged in any way?
A.Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
